Privacy Policy

Last updated: October 2026

This policy explains how Move Brothers Glasgow Ltd ("Move Brothers", "we", "us") collects and uses your personal information when you use our website, ask for a quote or book a removal, packing or storage service.

Who we are

Move Brothers Glasgow Ltd is the data controller for your personal information. Registered in Scotland, company number SC813957. Registered office: 27 Woodside Place, Glasgow, G3 7QL.

What we collect

Contact details: your name, email address and phone number.
Move details: collection and delivery addresses and postcodes, moving date, access notes and any special requests.
Photos or videos you upload so we can quote accurately.
Booking and payment records: quotes, invoices and payment confirmations. We do not store full card details.
Storage records: what we store for you, and CCTV footage at our storage sites.
Website data: basic technical information collected through cookies, such as your browser type and the pages you visit.

How we use it and our legal basis

To give you a quote and arrange your move, packing or storage. Legal basis: steps taken at your request before a contract, and performing that contract.
To keep accounting and tax records. Legal basis: legal obligation.
To handle insurance claims, complaints or disputes. Legal basis: legitimate interests.
To protect stored goods with CCTV. Legal basis: legitimate interests in keeping your belongings and our sites secure.
To send occasional updates or offers, only if you have agreed. Legal basis: consent, which you can withdraw at any time.
To run and improve our website. Legal basis: legitimate interests, and consent for non-essential cookies.

Who we share it with

We never sell your personal information. We only share it with trusted services that help us run the business, and only what they need:

Our website and form provider (Wix).
Email, accounting and payment providers.
Google, for maps and website analytics on our site.
Our insurers, if you make a claim.
Authorities, if the law requires it.

Some of these providers may store data outside the UK. Where they do, we rely on safeguards approved under UK data protection law.

How long we keep it

Quotes that don't go ahead: 12 months.
Photos and videos you upload: deleted within 3 months of your move.
Customer, booking and invoice records: 6 years from the end of the financial year they relate to.
Claims and disputes: until resolved, then 6 years.
CCTV footage: around 30 days, unless needed for an incident.
Marketing: until you unsubscribe.

Your rights

You have the right to ask for a copy of your information, to correct it, to have it deleted, to restrict or object to how we use it, and to receive it in a portable format. You can withdraw consent at any time. Email info@movebrothersglasgow.co.uk and we will reply within one month.

Cookies

Our website uses essential cookies to work properly and, with your permission, analytics cookies to help us understand how the site is used. You can change your choices at any time using the cookie banner or your browser settings.

How we protect your information

We use secure, password-protected systems and limit access to the people who need it to deliver your service.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commission, the UK data protection regulator, at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.